Care for Sudden, Less Serious Illness

ER Reserve

ER Reserve lets you request an appointment at Northwest Emergency at Town Square* when you need care for less serious and non-life-threatening illnesses and injuries, such as:

  • Sore throat
  • Ear-ache
  • Cough or cold
  • Muscle strains and sprains

*ER Reserve is only for the Northwest Emergency at Town Square located at 8960 Hillside Road. It does not reserve you a time at Northwest Texas Healthcare System's Emergency Room.

Complete the form below, select the time that you'll be arriving at the hospital and we will make every effort to honor your requested time. You may make an appointment up to 12 hours in advance.

Emergency patients are seen according to the severity of their injuries or illnesses; this is not a guarantee that you will be seen at your selected time. 

ER Reserve should be used only if you decide your care can wait several hours. Do not wait if your symptoms or condition worsens or if you need immediate care. If you are unsure of your condition or if your condition worsens, go to the nearest emergency room or call 9-1-1.

Some insurance plans may not cover an ER visit if it is deemed urgent care or they may apply a different copay. Check with your insurance provider for details.