Meet Our Nursing Leaders
The nursing leaders at Northwest Texas Healthcare System include:
Patti Thompson — Chief Nursing Officer
Patti Thompson serves as the Chief Nursing Officer for Northwest Texas Healthcare System, leading initiatives for quality improvement, patient satisfaction and nursing leadership development. Patti previously served as Assistant Chief Nursing Officer from January 2019 to June 2020.
Patti has been a nursing leader for over 25 years in New Mexico and Colorado health systems and had served as a governor-appointed member of the State Emergency Trauma Advisory. Currently, she is a member of the American Organization of Nursing Executives, American Association of Critical Care Nurses, American Nurses Association and the Panhandle Organization of Nurse Leaders.
Keisha Bailey — Director of Surgical Services
Keisha Bailey started her career at Northwest Texas Healthcare System in 2002 as an Emergency Medical Communication Specialist. In 2008, she transferred to the operating room as a graduate nurse. For a decade, Keisha has served in many roles in surgical services, including Charge Nurse, Clinical Nurse Educator, Manager of Accreditation and Compliance, Assistant Director and she was promoted to Director in 2017.
In her role, Keisha provides strategic and operational leadership for pre-admission testing, day surgery, operating room, sterile processing, post-anesthesia care unit, endoscopy, anesthesia and Northwest Texas Surgery Center. She directs patient care and clinical practice related to quality, safety, regulatory compliance and operational activities while collaborating with executive leadership in the development and implementation of strategic operations. Keisha is certified in Lean Six Sigma and strives for a result-oriented environment through employee empowerment and team problem solving.
Raul Bocanegra — Cardiovascular Service Line Director
The Cardiovascular Service Line Director, Raul Bocanegra, is an experienced healthcare and administrative professional with demonstrated accomplishments in the healthcare industry. He thrives as an innovative and accountable leader in a progressive and goal oriented team environment, and is accomplished in financial management, strategic planning, systems design, quality assurance and quality improvement, health information systems, human relations and professional development of staff. Intuitive and self- motivated, he is a professional willing to assume the responsibility of meeting the challenges impacting the healthcare field.
Sherry Flores — Director, Medical and Surgical
Sherry Flores serves as the Director of Medical and Surgical and is a dedicated leader, committed to quality patient care. She is an effective communicator who promotes productivity and quality standards while motivating and inspiring others to do their best work. She began at Northwest in 1994 and has spent over 25 years serving the patients and staff at Northwest in roles spanning from Order Entry to Charge Nurse to Manager of Children's Services to Director of Children's Services to now the Director of Medical and Surgical.
Denise Gouldy — Director of the Women Infant Health Department
Denise Gouldy, ADN, BSN, MSN, is the Director of the Women Infant Health Department and has been at Northwest Texas Healthcare System since 1989. Denise is a native of the Panhandle Region of Texas. She has 29 years of experience in the Women Infant Health Department at NWTHS, serving most recently as a Charge Nurse on Labor and Delivery since 2003. Additionally, she has served as a clinical instructor at both West Texas A&M University (WTAMU) and Texas Tech University Health Sciences Center.
Denise attended Amarillo College and obtained her ADN, progressing on at WTAMU to obtain her BSN and MSN. She has obtained her Certification in Inpatient Obstetrics from the Association of Women's Health, Obstetric and Neonatal Nurses in Advanced Fetal Monitoring. She was previously a member of the HROB transport team. Denise brings a wealth of experience and knowledge to the role of Director of Women Infant Health.
Denise works closely with her staff and values the input each member brings to the team. Patient safety and satisfaction along with providing the best evidence based practice remains her focus. She believes that open communication with staff and physicians is integral in maintaining a successful unit and a great place to work.
Carolyn Hudson — Director of Nursing Operations
Carolyn Hudson, MSN, RN, is the Director of Nursing Operations at Northwest. She started at the hospital as a patient care specialist in 2004 and continued as an RN when she worked in the ICU and PACU. She returned in 2013 and worked in the NICU and ER. Carolyn advanced to a Charge Nurse role in the ER, and a Nurse Manager supervising the Nursing Resource Unit. She was then promoted to Director of Nursing Operations in 2018. With her diverse nursing background, Carolyn brings a variety of knowledge and skills to lead her departments, including the House Supervisors, Nursing Resource Unit, Vascular Access Team and Nursing Support Services.
Carolyn promotes patient safety, making quality care a top priority. She encourages staff engagement and promotes growth opportunities for all employees within the organization. She values staff input and expert knowledge for process improvement projects. Her passionate leadership style is fair and consistent and supports her processes for accountability with her staff. Carolyn focuses on communication and equipping her staff with the tools and resources required to complete their daily jobs at high quality levels.
Carolyn develops and maintains programs that deliver high quality care that is supported by evidence-based practices. She encourages staff growth and development that is reflected in day-to-day operations. Carolyn supports processes that promote safe and efficient patient throughput, while supporting organizational units’ staffing to accommodate patient care. She encourages recruitment and retention efforts from each and every staff member regardless of their role within the organization. Carolyn values the relationships she has grown within Northwest Texas Healthcare System and hopes others will share in her enthusiasm as she pridefully invites others to join the team.
Erika Soria — Director, Adult Critical Care
Erika Soria, BSN, RN, CCRN, is the Director of Adult Critical Care at Northwest. Driven to be a leader who influences and produces positive outcomes for patients and their families, she started as a staff nurse at Northwest before eventually becoming a Charge Nurse in the Surgical Trauma ICU, the Nurse Manager of Adult Critical Care, and now the Director of Adult Critical Care.
Erika maintains a prominent focus in staff retention and patient safety, striving to create a culture of accountability while sustaining encouraging morale.
Chris Veal — Director, Emergency Services
Chris Veal started his career at NW as an ED tech several years ago. After completing nursing school at Amarillo College, he was accepted into the graduate nurse internship at University Medical Center in Lubbock. After working as a staff nurse for several years, he started a position as a charge nurse in the ED. Veal completed his Bachelor of Science in Nursing at West Texas A&M University. After completing his degree, he became the Assistant Director of Nursing for the Emergency Center at University Medical Center. After a few years in this role, he was recruited to be the Director of Nursing for a new start up freestanding emergency center in Amarillo. During this time, he completed his Master of Science in Nursing Leadership at West Texas A&M university. He then had the opportunity to become the Director of the Medical Surgical department at Northwest and eventually the Director of Emergency Services. He has served as the local Emergency Nurses Association President, Secretary, and Treasurer and is a TNCC, ACLS, PALS instructor with a Certified Emergency Nurse certification.