Securely View Your Medical Records Online

Health Records Online is a secure patient portal from Northwest Texas Healthcare System that lets you view your medical records online at any time using your computer, smartphone or tablet.

Access the Portal

If you have already enrolled, you can log in below.

Log In

Enroll In Person or Online

Two ways to enroll in the portal:

  • In person: Provide your email address at registration and we'll email you an invitation to join.
  • Online: Enroll in the portal online at any time after registration.

Enroll Online

When you enroll, enter your Medical Record Number (MRN) found on our hospital wristband or on documentation provided at discharge. If you don’t know your MRN, contact Registration or the Health Information Management Department for additional information on how to obtain your invitation.

Portal Features

Health Records Online lets you see a summary of your medical record, including:

  • Lab results
  • Radiology reports
  • Medications
  • Health issues
  • Allergies
  • Immunizations
  • Procedures
  • Summaries of care you've received
  • Discharge instructions

Portal Support

For technical issues or trouble logging in:

Call 888-252-8146 for help, 24 hours a day, seven days per week.

Questions about enrollment?

Contact the hospital registration department at 806-351-5170.

Questions about your medical records?

Call the hospital Health Information Management Department at 806-354-1785.

Frequently Asked Questions?

Q: Is Health Records Online secure?

Yes. Health Records Online is located on a secure website.

Q: Do you share my information with anyone?

No. Only you may elect to share summaries of your care with other healthcare providers. We do not share your personal information and strictly follow our Privacy Policy. You may read that policy online or when you enroll in Health Records Online.

Q: Is there a fee to use Health Records Online?

No, the service is completely free of charge.

Q: When can I expect to see my information?

Some information, such as allergy or immunization information, is available shortly after it is documented in the hospital. Other information, such as radiology reports, are available 14 days after the report is finalized.

Q: How do I obtain a copy of my medical records if I cannot access Health Records Online or it does not have everything I need?

The Release of Information staff will be happy to assist you in obtaining your completed medical records upon receipt of valid authorization. Northwest Texas Healthcare System retains your medical records in the Health Information Management Department. These records are kept in strict confidence and are not released without the written consent of the patient, except as required by law.

Please print, complete and sign the Authorization to Disclosure Protected Health Information (PHI) form. Mail or fax the completed form with a copy of your government issued picture identification (driver’s license, government ID card, passport) to the address or fax number below.

If you are trying to obtain records for someone other than yourself, please contact the Release of Information Office at the phone number or email address below. They will provide you with the documentation needed to process your request.

Fees: No fee will be charged for records copied at the request of a healthcare provider or sent to a healthcare provider at the request of a patient for the purpose of continuing care. There is a fee charged for the search and duplication of medical records for personal reasons, attorney requests or insurance requests. For more details regarding the fee, please call the Release of Information Office.

Release of Information Office
Northwest Texas Healthcare System
1501 S. Coulter St.
Amarillo, TX 79106
Phone: 806-354-1785
Fax: 806-354-1788​
reta.howard@nwths.com