Health Records Online is a secure patient portal from Northwest Texas Healthcare System that lets you view your medical records online at any time using your computer, smartphone or tablet.
Health Records Online lets you see a summary of your medical record, including:
- Lab results
- Radiology reports
- Health issues
- Summaries of care you've received
- Discharge instructions
It's Easy to Enroll In Person or Online
Provide your email address at registration and we'll email you an invitation to join.
Enroll in the portal online at any time after registration.
When you enroll, enter your Medical Record Number (MRN) found on our hospital wristband on or documentation provided at discharge. If you don’t know your MRN, contact Registration or the Health Information Management Department for additional information on how to obtain your invitation.
It's Easy to Access
If you have already enrolled, you can log in below or get easy access from your iPhone or Android smartphone with our HealtheLife app.
Or search for the HealtheLife app in the App Store or Google Play™ Store.
Connect to Your Health Management Apps
We now offer the ability to securely connect your health record data to approved third party applications.
Visit the Google play or Apple app store to download third party applications.
Applications connected to our health record:
We are not connected to any applications at this time.
To request connection to an application that is not listed above, please contact your local Registration or HIM department.
If you are a developer looking to connect to our Electronic Health Record, visit https://code.cerner.com/ and click the “start coding” link for more information on this process.
For issues with a specific application, please contact the application developer.
For technical issues or trouble logging in:
Call 888-252-8146 for help, 24 hours a day, seven days per week.
Questions about enrollment?
Contact the hospital registration department at 806-351-5170.
Questions about your medical records?
Call the hospital Health Information Management Department at 806-354-1785.
Q: Is Health Records Online secure?
A: Yes. Health Records Online is located on a secure website.
Q: Do you share my information with anyone?
Q: Is there a fee to use Health Records Online?
A: No, the service is completely free of charge.
Q: When can I expect to see my information?
A: Some information, such as allergy or immunization information, is available shortly after it is documented in the hospital. Other information, such as radiology reports, are available fourteen days after the report is finalized.
Q: How do I obtain a copy of my medical records if I cannot access Health Records Online or it does not have everything I need?
A: The Release of Information staff will be happy to assist you in obtaining your completed medical records upon receipt of valid authorization. Northwest Texas Healthcare System retains your medical records in the Health Information Management Department. These records are kept in strict confidence and are not released without the written consent of the patient, except as required by law.
Please print, complete and sign this Authorization to Disclosure Protected Health Information (PHI) form. Mail or fax the completed form with a copy of your government issued picture identification (driver’s license, government ID card, passport) to the address or fax number below.
If you are trying to obtain records for someone other than yourself, please contact the Release of Information Office at the phone number or email address below. They will provide you with the documentation needed to process your request.
Fees: No fee will be charged for records copied at the request of a healthcare provider or sent to a healthcare provider at the request of a patient for the purpose of continuing care. There is a fee charged for the search and duplication of medical records for personal reasons, attorney requests or insurance requests. For more details regarding the fee, please call the Release of Information Office.
Release of Information Office
Northwest Texas Healthcare System
1501 S. Coulter St.
Amarillo, TX 79106