COVID-19 and its variants continue to impact communities across our country and the world. The Centers for Disease Control and Prevention (CDC) recommends that all Americans age 5 and older, with few exceptions, be vaccinated against the virus. Read the CDC's latest guidance.
Northwest Texas Healthcare Sytem is NOT a community vaccination site. Please refer to the City of Amarillo Public Health Department or pharmacy for information on community vaccination sites.
Latest COVID-19 Information
The safety of our patients and staff has always been and remains our top priority. Since the beginning of the pandemic, we have implemented extraordinary measures and additional protocols, including mandatory masking in our facilities, to help ensure a safe and clean environment for our patients, physicians, staff and community. We continue to actively monitor and respond to all recommendations made by the CDC and our local health agencies.
Thank you for entrusting your care to us. When you or your loved ones need services, know that we are here … safe, trusted and ready to deliver a superior healthcare experience.
Individuals Experiencing COVID-19 Symptoms
If you develop a fever or cough or have difficulty breathing, or have had close contact with someone who has had a confirmed positive COVID-19 test result, please seek medical attention by calling your provider’s office or an Urgent Care Center.
If you need help deciding if you should seek medical care, access the CDC Coronavirus Self-Checker on the CDC COVID-19 Symptoms page by clicking on the Coronavirus Self-checker button at the top of the page.
Emergency Department – Do Not Delay in Seeking Critical Care
Our Emergency Department is staffed 24/7 to serve those with emergency medical conditions. Do not wait to seek care. Individuals experiencing serious injuries or medical symptoms such as chest pain, numbness, difficulty breathing or mental confusion should call 911 or go to the nearest emergency department. It could save your life.
Our rooms have curtains or doors for privacy. Our cleaning staff regularly disinfects each room once the room is unoccupied. Patients are separated based on symptoms.
Consistent with city and county efforts around social distancing to limit the exposure to individuals who may have contracted COVID-19 but are at that time asymptomatic, we have revised our Visitation Policies to help protect our patients and their loved ones.
The following is in effect until further notice:
- The hospital's main entrance is open from 5:30 am to 8 pm.
- Patients and visitors are required to wear a mask while in the facility. No children under the age of 14 will be allowed to visit.
- The visitor entrance is through the main entrance marked Entrance 1. Visiting hours are 8 am to 8 pm daily. Patients may have one visitor at a time, but no children under the age of 14.
- Inpatient – Inpatients may have ONE screened visitor, the visitor must wear a mask at all times while in the hospital and remain in the patient's room only.
- ER – ONE visitor may accompany a patient in the ER. The visitor must enter with the patient at the time of arrival and must wear a mask at all times while in the hospital. The visitor must stay in the assigned room/bay of the patient until discharge.
- Outpatient Surgery – ONE visitor may accompany the patient. The patient and the visitor are required to wear a mask at all times while in the hospital.
- Labor and Delivery – Two screened support people may accompany the patient and must wear a mask at all times while in the hospital and remain the patient's room only. One person may stay overnight.
- Postpartum – One screened support person may stay overnight and must wear a mask at all times while in the hospital and remain in the patient's room only.
- NICU – Two screened support people may visit at a time and must wear a mask at all times while in the hospital and remain in the unit only.
- Pediatrics – Two screened support people may accompany the patient and must wear a mask at all times while in the hospital and remain the patient's room only. One person may stay overnight.
- Outpatient Visits – The screened patient may be accompanied by ONE screened visitor. The patient and visitor must wear a mask at all times while in the hospital.
- Patients with physical, intellectual and/or developmental disabilities and patients with cognitive impairments may have two screened support people.
Visitors are subject to temperature check and screening upon arrival at the hospital. Individuals will be prohibited from entering the hospital if they:
- Have been in contact within the last 14 days with a person suspected or confirmed to have COVID-19
- Have had a cough or flu-like symptoms, including sore throat, headache, muscle aches, nausea, diarrhea, or abdominal pain, or loss of taste or smell in the last 24 hours
- Felt feverish or experienced chills in the last 48 hours
- Had a fever of 100°F or greater in the last 48 hours
- It is recommended that all patients and visitors use hand sanitizer upon entering the facility, as well as when entering and exiting a patient room.
Thank you for your cooperation and for being an advocate for the health and care of your loved ones and all hospitalized patients.
If you have not yet been vaccinated, the CDC recommends individuals follow these everyday preventive measures:
- Wear a mask. If you are not fully vaccinated and aged 2 or older, you should wear a mask in indoor public places.
- Stay six feet away from others.
- Get vaccinated. Authorized COVID-19 vaccines can help protect you from COVID-19.
- Avoid crowds and poorly ventilated spaces.
- Wash your hands often.
- Cover coughs and sneezes.
- Clean and disinfect high-touch surfaces.
- Monitor your daily health and watch for symptoms.