Latest Information on COVID-19 Precautions

The safety of our patients and staff has always been and remains our top priority.

As the world continues to navigate the challenges presented by COVID-19, we realize that some people may have questions about coming to the hospital even as they seek to address pressing health issues. Please note that we have implemented extraordinary measures and additional protocols to help ensure a safe and clean environment for our patients, physicians, staff and community. We are actively monitoring and responding to all recommendations made by the Centers for Disease Control (CDC) and our local Health Authority.

Thank you for entrusting your care to us. When you or your loved ones need services, know that we are here … safe, trusted and ready to deliver a superior healthcare experience.

Emergency Department – Do Not Delay in Seeking Critical Care

Our Emergency Department is staffed 24/7 to serve those with emergency medical conditions. Individuals experiencing serious injuries or medical symptoms such as chest pain, numbness, difficulty breathing or mental confusion should call 911 or go to the nearest emergency department. It could save your life.

Our rooms are private and have Indigo-Clean lights for continuous protection from possible infectious germs. We have an additional layer of protection with the utilization of UV light technology that kills germs once a room is unoccupied. Curtains and doors are kept closed and patients are separated based on symptoms.

Individuals Experiencing COVID-19 Symptoms

If you develop a fever or cough or have difficulty breathing, or have had close contact with someone who has had a confirmed positive COVID-19 test result, please seek medical attention by calling your provider’s office or an Urgent Care Center.

If you need help deciding if you should seek medical care, access the CDC Coronavirus Self-Checker on the CDC COVID-19 Symptoms page by clicking on the Coronavirus Self-checker button at the top of the page.

Hospital Services and Programs

The hospital is fully operational. We are monitoring for symptoms in patients and implementing isolation protocols, if needed.

Most community health education programs offered by the hospital in the near term have been canceled or postponed; please follow the hospital on Facebook for updates.

Telehealth

For your convenience and safety, we now offer Telehealth services through our Northwest Texas Physician Group and Northwest Texas Express Care. Virtual visits allow you to speak with a healthcare provider using a phone, tablet or computer from the comfort of your own home.

Elective Procedures

Our surgery teams are working with physician offices to accommodate the scheduling of surgeries and procedures that were postponed due to COVID-19 or that may have recently become a health priority. If you are scheduled for a procedure, please confirm with your doctor that it remains on schedule. Please see the visitation section below for information on visitors.

To help prevent the spread of COVID-19, we have implemented new pre-operative protocols. Please watch this video for full details:

LIMITED VISITATION – Be an Advocate for Your Loved One’s Care

Consistent with city and county efforts around social distancing to limit the exposure to individuals who may have contracted COVID-19 but are at that time asymptomatic, we have revised our Visitation Policies to help protect our patients and their loved ones.

The following is in effect until further notice:

  • Patients and visitors are required to wear a mask while in the facility. Visitor hours for inpatients are noon to 8 pm. Visitors are required to have a Visitor Pass, which they can receive at the Information Desk located at the main entrance.
  • The hospital's main entrance is open to visitors from noon to 8 pm.
  • ​ER – One visitor may accompany a patient in the ER. The visitor must come in with the patient at the time of arrival and wear a mask. The visitor must stay in the specific room/bay assigned to the patient until discharge. If the patient is admitted, the visitor may stay only during the designated visiting hours of noon to 8 pm.
  • Outpatient Surgery – One visitor may accompany the patient. Both patient and visitor are required to wear a mask upon arrival. The visitor must leave before the surgery starts and may wait in a waiting room during the designated visitor hours of noon to 8 pm.
  • Labor and Delivery – Two screened support people may accompany the patient for procedures and/or overnight stay.
  • Postpartum – One screened support person may stay overnight.
  • NICU and Pediatric – One screened support person may stay overnight.
  • Outpatient Visits – The screened patient may be accompanied by one screened visitor.
  • Patients with physical, intellectual and/or developmental disabilities and patients with cognitive impairments may have one support person.
  • Visitors are subject to temperature check and screening upon arrival at the hospital. Individuals will be prohibited from entering the hospital if they:
    • Have been in contact within the last 14 days with a person suspected or confirmed to have COVID-19
    • Have had a cough or flu-like symptoms, including sore throat, headache, muscle aches, nausea, diarrhea, or abdominal pain, or loss of taste or smell in the last 24 hours
    • Felt feverish or experienced chills in the last 48 hours
    • Had a fever of 100°F or greater in the last 48 hours
  • It is recommended that all patients and visitors use hand sanitizer upon entering the facility, as well as when entering and exiting a patient room.

Thank you for your cooperation and for being an advocate for the health and care of your loved ones and all hospitalized patients.

Antibody Testing

Antibody testing is now available at Northwest Emergency at Town Square. The COVID-19 antibody test (also called serology test) looks for antibodies in your blood. Blood will be taken and tested for two antibodies to the virus that causes COVID-19:

  • IgM Antibodies – These are antibodies that develop early in an infection.
  • IgG Antibodies – These are antibodies that are more likely to show up after you have recovered.

*If you test positive for IgM Antibodies, the Health Department will be notified.

Location: Northwest Emergency at Town Square, 8960 Hillside Road, Amarillo, TX
Cost: $120, cash only. Insurance will not be billed.

Do I need a doctor's orders? No, doctor's orders are not needed for the antibody test.
How long will it take to receive my results? You will receive your results in 30 minutes. You must stay at the facility until your results have been given to you.

Prevention

The CDC recommends individuals and families follow everyday preventive measures including:

  • Social distancing – avoiding crowds and crowded spaces, avoiding handshaking and hugging, deliberately staying at least 6 feet away from other people, and replacing in-person visits with remote check-ins using technology.
  • Cover coughs and sneezes with a tissue, then dispose of the tissue.
  • Wash hands often with soap and water for at least 20 seconds; especially after going to the bathroom, before eating and after blowing your nose, coughing or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with 60–95% alcohol.
  • Routinely clean frequently touched surfaces and objects.
  • Stay home and away from others when you are sick with any respiratory disease symptoms.

Additional Resources

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