A proud resident of Amarillo, Frederick D. Poage, DO, began working at Northwest Emergency at Town Square in May 2017 as an emergency physician. He has since become the facility’s first medical director, still seeing patients in conjunction with this leadership role. “I love taking care of people,” he says. “One of my goals is to improve the efficiency of care and coordinate a better overall patient experience.”
An advantage of being the area’s only hospital licensed freestanding emergency department is having access to the comprehensive resources of Northwest Texas Healthcare System. This means, unlike a typical freestanding facility, Northwest Emergency at Town Square is an extension of the main Northwest emergency department.
“The specialist physicians who are on call for the main hospital are on call for us as well,” Dr. Poage says.
To help facilitate patients’ continued care after they leave Northwest Emergency at Town Square, Dr. Poage has established a process that automatically sends a provider letter and follow-up report to the patient’s primary care doctor and specialists, if applicable.
He has also implemented a brief survey for patients to complete upon discharge, to get feedback in real time. Dr. Poage says to stay tuned for other updates and enhancements.
A native of Texas, Dr. Poage is a husband and dad of two sons, as well as a pilot who enjoys flying in his free time. “It is rare to find a job that doesn’t feel like a job,” he says. “I absolutely love going to work.”
Located at Hillside and Soncy, Northwest Emergency at Town Square is open 24/7/365. If you are experiencing a medical emergency, call 9-1-1.